Help
Shipping & Delivery
Every order ships tracked. Spend over the free delivery amount for your country and delivery is on us.
Rates & delivery times
Delivery times start once your order has shipped. Free delivery is based on your order total after any discount.
Good to know
When will my order ship?
Orders placed before 12pm on a business day ship the same day. Orders placed after 12pm ship the next business day, and orders placed after 12pm on Friday ship on Monday.
How do I track my order?
Every order is tracked. We email you a tracking link as soon as your order ships, and you can follow it any time from your account under Orders.
Will I pay customs or import duties?
No. We cover any import duties and taxes, so the total you see at checkout is all you pay. There's nothing extra to pay when your order arrives.
My order hasn't arrived. What now?
Delivery times come from our carriers and are estimates, so a parcel can occasionally run late. If your tracking hasn't moved for a few days or your order is past its delivery window, email admin@exoskltn.com with your order number and we'll chase it with the carrier.
Can I change my delivery address?
Email us as soon as possible with your order number and the new address. We can update it as long as your order hasn't shipped.
How are gift cards delivered?
Gift cards are sent by email, either straight away or on the date you choose at checkout. There's no delivery charge.
What if I need to return something?
You can return unworn items with the tags on within 14 days of delivery. See our returns page for how it works.
Still need help?Email admin@exoskltn.com with your order number and we'll get back to you.