Help
Returns
Not right? You have 14 days from delivery to send it back.
How it works
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01
Email us
Within 14 days of delivery, email admin@exoskltn.com with your order number and the items you'd like to return.
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02
Get your label
Once your return is approved, we'll email you a prepaid return label.
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03
Send it back
Pack your items unworn, with the tags attached and in their original packaging, and drop them off with the label.
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04
Get your refund
Once your return arrives and is checked, we refund your original payment method within 10 business days.
Good to know
What can I return?
Items that are unworn, unused and in their original condition, with the tags attached and in their original packaging.
Can I exchange for a different size?
We don't offer direct exchanges. Return the item for a refund, then place a new order for the size you need.
What can't be returned?
Gift cards, custom or personalized items, socks (for hygiene reasons), and anything that isn't in a condition we can resell.
How much does a return cost?
We send you a prepaid return label, and the cost of return postage is taken off your refund.
When will I get my refund?
Within 10 business days of your return arriving and being checked. If you haven't received it within 15 business days of your return being approved, email admin@exoskltn.com.
Do I need approval before sending something back?
Yes. Every return needs to be approved first, so please email us before sending anything. Returns sent without approval can't be accepted.
My order arrived damaged or wrong. What now?
Email admin@exoskltn.com straight away with your order number and we'll put it right.
Ready to start a return?Email admin@exoskltn.com with your order number and the items you'd like to send back.