We're here to help with any questions you might have about our becoming an EXOSKLTN designer, products, shipping, returns, drop dates, or anything else on your mind!
WE'VE GOT YOU
Contact Us
Our customer service hours are Monday through Sunday, 7am to 7PM EST.
E-mail Us
Please contact us using the form below and allow 1 business day for your response. We recommend adding admin@exoskltn.com to your email contacts or allow-list to ensure that you always get our emails in your inbox.
* indicates a required field
Shipping
What will shipping cost?
We offer the following shipping options:
| LOCATION | DELIVERY TIME | COST | FREE ABOVE |
|---|---|---|---|
| USA | 2-5 business days | USD $12 | USD $100 |
| CANDA | 3-6 business days | CAD $15 | CAD $150 |
| UK | 1-3 business days | £5 | £100 |
| FRANCE | 2-4 business days | €7 | €100 |
| GERMANY | 2-4 business days | €7 | €100 |
| UAE | 2-4 business days | AED 40 | AED 370 |
| SAUDI ARABIA | 2-4 business days | AED 50 | AED 375 |
| REST OF WORLD | 3-6 business days | USD $15 | USD $100 |
How do I track my order?
You will receive a shipping confirmation email with carrier and tracking details when your order ships.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our us via Contact Us Form as soon as possible. We'll do our best to accommodate your request.
What can I do if I have not received my package?
We’re sorry you're still waiting for your order. You can get in touch with our team through the Contact Us form, and they'll investigate the details of your order's whereabouts. In the meantime, if you have not already, visit our Order Tracker for the latest update on your order.
Returns
What is your return policy?
We accept returns on all items within 14 days of delivery.
To be eligible, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging.
For US orders, a flat $15 return shipping fee applies and will be deducted from your refund.
International returns are charged at your country’s standard shipping rate (see Shipping tab). This will be deducted from your refund.
All garments are subject to inspection before a refund is processed.
How can I return my order?
To initiate a return, please contact us using the contact form with your order number and the item(s) you would like to return.
If I returned my order for a refund, how long will it take for the funds to be returned to me?
Once the refund has been approved, you’ll be automatically refunded on your original payment method within 7 business days.
Size Guide
Men's Tops
| CHEST (IN) | WAIST (IN) | |
|---|---|---|
| XS | 32 | 28 |
| S | 36 | 30 |
| M | 40 | 32 |
| L | 44 | 35 |
| XL | 48 | 38 |
Men's Bottoms
| WAIST (IN) | HIPS (IN) | |
|---|---|---|
| XS | 28 | 34 |
| S | 30 | 36 |
| M | 32 | 38 |
| L | 35 | 41 |
| XL | 38 | 44 |
Women's Tops
| BUST (IN) | WAIST (IN) | |
|---|---|---|
| XS | 32 | 24 |
| S | 34 | 26 |
| M | 38 | 28 |
| L | 40 | 32 |
| XL | 43 | 35 |
Women's Sports Bras
| BUST (IN) | WAIST (IN) | |
|---|---|---|
| XS | 30-32 | 30A-32B |
| S | 32-34 | 32C-34B |
| M | 34-36 | 34C-36B |
| L | 36-38 | 36C-38C |
| XL | 38-40 | 38D-40C |
Women's Bottoms
| BUST (IN) | WAIST (IN) | |
|---|---|---|
| XS | 24 | 36 |
| S | 26 | 38 |
| M | 28 | 40 |
| L | 30 | 42 |
| XL | 32 | 44 |
Payment Options
What payment options can I use on EXOSKLTN orders?
We accept the following payment methods:
- Visa, MasterCard, Maestro
- Diners Club
- Apply Pay
- Google Pay
When will I see the payment reflected on my account?
Once an order is successfully placed, a pending charge is placed on your Credit or Debit card account or Klarna payment. Payments are finalized upon shipment per unit shipped. Other payment methods are finalized when the order is placed.
Where do I enter my promo code?
If you are trying to use a promo code, you will be prompted to enter it on the payment page at checkout. Look for where it says "Add a Promo Code."
Returns
Shipping and Delivery
Size Guide
Payment Options
Contact Us
1. Returns Policy
What is your return policy?
We accept returns on all items within 14 days of delivery.
To be eligible, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging.
For US orders, a flat $15 return shipping fee applies and will be deducted from your refund.
International returns are charged at your country’s standard shipping rate (see Shipping tab). This will be deducted from your refund.
All garments are subject to inspection before a refund is processed.
How can I return my order?
To initiate a return, please contact us using the contact form with your order number and the item(s) you would like to return.
If I returned my order for a refund, how long will it take for the funds to be returned to me?
When the refund is approved of, you’ll be automatically refunded on your original payment method within 7 business days.
1. Shipping and Delivery
What is the shipping cost?
We offer the following shipping options:
| LOCATION | DELIVERY TIME | COST | FREE ABOVE |
|---|---|---|---|
| USA | 2-5 business days | USD $12 | USD $100 |
| CANDA | 3-6 business days | CAD $15 | CAD $150 |
| UK | 1-3 business days | £5 | £100 |
| FRANCE | 2-4 business days | €7 | €100 |
| GERMANY | 2-4 business days | €7 | €100 |
| UAE | 2-4 business days | AED 40 | AED 370 |
| SAUDI ARABIA | 2-4 business days | AED 50 | AED 375 |
| REST OF WORLD | 3-6 business days | USD $15 | USD $100 |
What is the processing time?
Orders placed after noon will ship the next business day. Orders placed after noon on Friday will ship out on Monday.
We do our best to ensure the timely delivery of all orders.
Please bear in mind that we are only provided with an estimated delivery date from our carriers. On rare occasions, these packages may arrive outside of the estimated timeframe
2. Where is my order?
How do I track my order?
You will receive a shipping confirmation email with carrier and tracking details when your order ships.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our us via Contact Us Form as soon as possible. We'll do our best to accommodate your request.
What can I do if I have not received my package?
We’re sorry you're still waiting for your order. You can get in touch with our team through the Contact Us form, and they'll investigate the details of your order's whereabouts. In the meantime, if you have not already, visit our Order Tracker for the latest update on your order.
Size Guide
Men's Tops
| CHEST (IN) | WAIST (IN) | |
|---|---|---|
| XS | 32 | 28 |
| S | 36 | 30 |
| M | 40 | 32 |
| L | 44 | 35 |
| XL | 48 | 38 |
Men's Bottoms
| WAIST (IN) | HIPS (IN) | |
|---|---|---|
| XS | 28 | 34 |
| S | 30 | 36 |
| M | 32 | 38 |
| L | 35 | 41 |
| XL | 38 | 44 |
Women's Tops
| BUST (IN) | WAIST (IN) | |
|---|---|---|
| XS | 32 | 24 |
| S | 34 | 26 |
| M | 38 | 28 |
| L | 40 | 32 |
| XL | 43 | 35 |
Women's Sports Bras
| BUST (IN) | BRA SIZE EQUIVALENT | |
|---|---|---|
| XS | 30-32 | 30A-32B |
| S | 32-34 | 32C-34B |
| M | 34-36 | 34C-36B |
| L | 36-38 | 36C-38C |
| XL | 38-40 | 38D-40C |
Women's Bottoms
| WAIST (IN) | HIPS (IN) | |
|---|---|---|
| XS | 24 | 36 |
| S | 26 | 38 |
| M | 28 | 40 |
| L | 30 | 42 |
| XL | 32 | 44 |
1. Payment Options
What payment options can I use on EXOSKLTN orders?
We accept the following payment methods:
- Visa, MasterCard, Maestro
- Diners Club
- Apple Pay
- PayPal
When will I see the payment reflected on my account?
Once an order is successfully placed, a pending charge is placed on your Credit or Debit card account or Klarna payment. Payments are finalized upon shipment per unit shipped. Other payment methods are finalized when the order is placed.
Where do I enter my promo code?
If you are trying to use a promo code, you will be prompted to enter it on the payment page at checkout. Look for where it says "Add a Promo Code."
Contact Us
Our customer service hours are Monday through Sunday, 7am to 7PM EST.
We're here to help with any questions you might have about our becoming an EXOSKLTN designer, products, shipping, returns, drop dates, or anything else on your mind!
E-mail Us
Please contact us using the form below and allow 1 business day for your response. We recommend adding admin@exoskltn.com to your email contacts or allow-list to ensure that you always get our emails in your inbox.
* indicates a required field
